We want you to feel safe and be satisfied with our services, so we take our guarantees very seriously.
This page will take you only 3 minutes to read but will dispel any doubts you might have concerning our custom writing service.
Authenticity
All of our papers are authentic, as each paper of ours is composed according to your unique requirements. We don’t have any kind of database of the papers we have written, and your assignment will never be sold again to anybody else. We are confident about our writers’ morality, but to be on the safe side, before sending the final paper to you, we always check it for plagiarism. For this purpose, we use our own plagiarism-detecting algorithm, which is as efficient as any modern software with similar functions.
READ OUR PLAGIARISM-FREE GUARANTEE
100% money back
The most common reason a refund might be needed is when you decide to cancel an order. In this case, if you were prompt and applied for getting your money back as soon as possible, we give a 100% refund. If a writer has already started working on your assignment, the compensation can equal 50-70%, depending on the time already spent on the paper. Sometimes our clients may apply for compensation because they think the paper provided is of poor quality. In such cases, our dispute managers will resolve the request, respecting the customer’s concerns and the interests of our writer.
Confidentiality
We value your data. In fact, we don’t need much of your personal details, and the information we receive from you will be stored carefully. Our company is extremely efficient in guarding the privacy of our clients. To feel even more confident about our strict obedience to the new GDPR rules.
Revision policy
You can apply for a revision if you think your paper could be better. In this case, your paper will be revised either by the specialist assigned to you or by another writer. You can use this option as many times as you find necessary (provided that your demands will not change with each review). This is free of charge, as we want you to be fully satisfied with the service delivered.
24/7 support
We’ve covered the most frequent questions in our FAQ block, but in case yours is more specific and needs a quick response, don’t hesitate to contact our 24/7 support team. Our team members are available via email, live chat, and phone. Our crew is friendly and ready to help you with any issue.
If you want to know more about your rights and our obligations, read our terms and conditions.
Money back guarantee
BEWARE! Most companies in the academic writing industry DO NOT offer a specific Money Back Guarantee. They often tend not to keep their promise to return your money if you are not satisfied with the order. At essayprince.com, we want you to FEEL SAFE when placing your order!
Our Money Back Guarantee gives you the right to request and receive a refund at any stage of your order, if anything goes wrong. This includes any possible problems you might encounter, and secures your interests. Our company enjoys a high customer satisfaction rate, while refund requests are rare, which is partly due to our crystal-clear Money Back Guarantee. Quality-based refund requests are reviewed by our specialists and processed within a 14 day period, all other refund requests are processed within 3-4 business days after the order was cancelled/finished.
I want to cancel my order
If you decide to cancel your order before we assign a writer to work on it, you receive a 100% refund. If a writer has already been assigned, and it is confirmed by order`s status bar at the top of your order page, the refund amount depends on your deadline. You can claim a 70% refund if half or less of the period has passed, and up to 50% thereafter. This is because the writer who starts on your assignment should receive the compensation for the work done.
If you want to cancel the order, please make sure to contact our Support Team via phone or Live Chat as soon as possible, and then confirm the cancellation with a message on the respective order page. This is the only way we can process your request shortly.
Please note that you cannot receive a refund for order cancellation if the paper has been completed and delivered to your order page on time. If the paper has been delivered within the deadline you stipulate and pay for, you can only request a refund due to quality concerns, through the "Refund" button on your order page.
Provided you haven`t downloaded the paper and the circumstances for order cancellation were beyond your control a partial refund up to 30% might still be considered.
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I paid for one order twice
If you notice that you were charged twice, and you receive two receipts from the payment processing system (that is, ), do not hesitate to contact us. Forward both receipts to our email and the extra payment will be refunded in full within the shortest possible time.
I accidentally placed two identical orders
If you complete the payment for two identical orders by mistake, please contact us immediately to clarify the situation before we proceed with both orders. It is your responsibility to cancel any orders you do not need, before we assign a writer to work on them. Otherwise, they are regarded as regular orders and standard refund procedures apply (see *I want to cancel my order*).
No writer was found to work on my order
We always do our best to assign the most appropriate writer to work on your paper; however, it is still possible that on rare occasions the writer is not found. If this does occur, we issue a full refund for you.
If you request for the revision of the finished paper to be completed by a different writer, and a suitable one is not found, our Dispute Resolution Specialist reviews your claim and proceeds with an appropriate refund after you request it.
My paper was late
If lateness occurs due to the late upload of extra materials on your part, you cannot apply for a lateness refund. Please make sure all paper details and additional materials are provided upon placing the order.
If due to some other reason the first version of a paper is delivered after the original deadline, you can request recalculation of the order price, according to the deadline for delivery. For example, an 8-hour delivery paper completed an hour late now falls into the 24-hour delivery category, and should cost less. The difference in price is refunded. If lateness occurs with a long-term order (11-14 days or longer) we refund 7% upon your request.
If the first version of a paper is late and is not approved by you, you are eligible for a full refund as you might not need the paper anymore.
All lateness refund requests should be submitted in a note on your personal order page, within 14 days from the time the paper was delivered.
The revision of my paper was late
Delay refunds and price recalculation do not apply to revisions since revision deadlines are set individually for each order.
Make sure your writer has a sufficient amount of time to complete your order. For example, if your paper is due in 7 days, choose a 5-day deadline so we have time for any possible revisions.
I am not fully satisfied with the quality of the paper. However, I accept it and will revise it myself. I request a partial refund.
If you are not completely satisfied with the quality of the paper you receive, you may request a free revision, or ask for a different writer to be assigned to your order. Alternatively, you can request a partial refund by clicking the "Refund" button on your personal order page and choosing "I am not fully satisfied with the quality of the paper. However, I accept it and will revise it myself. I request a partial refund".
If you choose this option, you are automatically provided with the MS Word version of the paper. You then have 14 days to provide strong reasons and examples to back up your claim, or your own revised version of our paper as supporting evidence. As soon as you do that, up to 40% could be refunded at the Dispute Department’s discretion. To request a partial refund after you have already approved the last version of your order, contact our support team in chat, over the phone, or through your personal order page for assistance.
Failure to provide information required for dispute resolution within 14 days results in cancellation of the dispute, after which no refund is possible.
All partial refund requests should be submitted using the "Refund" button on your personal order page within 14 days from the time the paper is approved.
I am completely dissatisfied with the quality of the paper, so I have decided to write it myself. I request a full refund.
If you are completely dissatisfied with the quality of the paper you receive, you may request a free revision, or ask for a different writer to be assigned to your order. Alternatively, if you haven’t previously approved the paper, you can request a full refund by clicking the "Refund" button on your personal order page, and choosing "I am completely dissatisfied with the quality of the paper, so I have decided to write it myself. I request a full refund".
Please note that if you choose this option, the paper we created is immediately posted online for commercial purposes. You then have 14 days to provide strong reasons and examples to back up your claim. You could also upload a copy of your own version of the paper as supporting evidence that our writer’s work did not meet any of your expectations. The paper you provide is discarded immediately after our review, and is not stored in our internal database or shared with any third party. As soon as you do that, up to 100% could be refunded at the Dispute Department’s discretion.
Failure to provide information required for the dispute resolution within 14 days results in cancellation of the dispute, after which no refund is possible.
In case of a full refund request, the Company reserves the right to publish the paper online for commercial purposes. We do not keep any kind of essay databases, and "publish online" means that if the paper is googled, searched for in a search engine, or checked by any kind of anti-plagiarism software, it links back to our website. It may also be published as content or as a sample essay. This is done to protect our writer’s work in cases when a customer claims a refund after the work has been completed and used.
Customers have the opportunity to review their order and request additional corrections if necessary. However, once you press the "Approve order" button, which provides access to an editable and printable version of the paper, you cannot request a full refund. If you have at least once approved either the initial, or the revised version of your paper using the "Approve Order" button, you are only eligible for a partial refund.
All full refund requests should be submitted through the "Refund" button on your personal order page within 14 days from the time the paper is delivered.
I would like to receive a refund for an additional service/feature
Progressive Delivery order
For orders using the Progressive Delivery feature, the deadline for a revision request is limited to 21 days after initial approval. Once you press the "Approve part" button in your Progressive Delivery and proceed to the next section of your order, you cannot request a refund for the previously approved part.
You can receive a refund for only the last section of the order delivered to you. All parts of the order approved using "Approve part" button become non-refundable once we start working on the next section. The 10% Progressive Delivery fee itself is non-refundable.
Samples service
The $5 deposit for our Writer’s sample service is non-refundable, so please make sure you check the samples provided on time. If you fail to request a different writer within the given time, we regard it as acceptance of the writer initially assigned.
Writer’s category
If you pay the extra fee for an Advanced or ENL (English as a Native Language) writer, but we are unable to find one to work on your order at the time, and assign a writer with a lower category (such as Best Available) instead, the extra fee is refunded to you.
A copy of the sources used
The additional fee you pay for this service becomes non-refundable once the copies of the sources are delivered with your paper. In case they were not provided upon delivery for some reason this payment will be refunded.
I received my completed paper, but forgot to approve it
Please note you have 14 days to approve your order (or order part for orders with Progressive Delivery feature). Time for approval is calculated automatically from the moment the last version is uploaded to your personal order page. If you fail to request a revision or to approve your order (or order part) within 14 days, the paper is approved automatically by the system. From the moment the order is approved (by you or the system), you have 14 days to request a refund. After that, no refund request is possible.
Our Revision Policy
We are happy to inform you that we do free paper revisions if you are unsatisfied with your order. One of our primary goals is providing customers with top-notch academic help, so you can count on a free-of-charge revision of the paper you purchased on essayprince.com.
Criteria to Qualify for Unlimited Free Revision
- Consistent instructions: You must provide revision directions that comply with your initial instructions for the order. For example, you cannot ask to rewrite your paper on a different topic.
- Proper revision request: Be advised that you cannot order a revision via email or phone. Please use the special revision request button which you can find on your personal order page.
- One week deadline: If you approve the paper you received, you can ask for editing anytime. Please note, however, that once you approve your order, you have only 7 days to have it revised for free.
Sometimes it may happen that the order needs major enhancements. Due to a number of reasons, you might want it to be rewritten from scratch, or to change large parts of it significantly. In this case, you will have to pay an extra fee, which is different in every particular case. To get an estimate of the fee, please contact our support team. The same applies if you have missed the 7-day deadline after having approved the order.
We understand that for big orders such as a full thesis or dissertation, one week is not enough. Such orders are subject to the Progressive Delivery feature, which means they are sent to you in parts as they are completed by the author. A revision request for orders with the Progressive Delivery feature can be submitted within 21 days after the initial approval.
In some cases, we can extend a revision deadline according to our writers’ requests–but only if the time frame you paid for allows such an extension.
You are free to request a different writer to perform a revision. Keep in mind though that we will need extra time to find a new writer. In this case, you might need to extend your deadline by 12 hours.
How we Hire Our Writers at EssayPrince
Helping people with writing is what we love, and we take pride in what we've achieved so far. But it wouldn't have been possible without our team of experienced writers.
We have writers from a wide range of countries, they have various educational backgrounds and work experience. But the common thing is their high level of language proficiency and academic writing skills.
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How we hire our writers
We understand that you expect our writers to cope with your tasks flawlessly, regardless of how difficult it may be. That's why we take the process of hiring seriously to have a team of the best writers we can find.
Here's what an applicant has to do to be hired by us:
- pass several tests to prove a good command of English
- show an understanding of academic writing peculiarities, including paper structure and formatting in APA, MLA, Chicago, Harvard
- complete a test order on a given topic in a limited time frame to prove the ability to work well in real-life conditions
Choosing the right writer for you
Once you've placed your order, we check all our available writers whose skills match your requirements and choose the one for you. Not sure whether a certain writer suits your needs? View three samples of papers completed by a writer recently for just $5 and make up your mind. If you have a complicated or unusual topic and doubt that there's a writer who can cope with it, just place a free inquiry and we'll let you know if we have found a suitable writer.
Plagiarism-Free Guarantee
As we are a service specializing in academic assistance, it is crucial for us that we provide you with high-quality, authentic papers. We are convinced that if there is one thing completely unacceptable in the academic environment, it is plagiarism. So, in order to ensure your satisfaction and safety, we scan each paper our writers complete with plagiarism checkers.
How It Works
Our software utilizes advanced algorithms that are able to see through most of the tricks used to mask cheating. Scanning sources from across the entire Internet, it matches all the criteria of top-notch plagiarism checkers. Along with the parts that had been directly copy-pasted from original sources, our detection software can also:
- See through altered sentence structure and changes made to word order
- Recognize synonymization as an attempt to hide plagiarised text
- Detect plagiarism in sentences whose voice has been changed from active to passive, and vice versa.
You can trust us in providing you with high-quality, authentic content.
What is So Important about Plagiarism-Free Papers?
To start with, if you are a student, plagiarizing sources can seriously affect your grades. Some educational institutions have extreme policies regarding cheating: for example, you might get suspended, or even expelled from a college or university. Teachers and professors use plagiarism checkers on a regular basis. So, even if you copy-pasted just a paragraph or two, you should not count on it going unnoticed.
Moreover, if you are an educator, even unintentional plagiarizing–for example, when writing an article–will seriously affect your reputation and credibility. We always advise our clients to double-check their works for plagiarism, and do our best to prevent such situations when working on orders.
Found Plagiarism? Get Your Paper Revised
At essayprince.com, we take pride in what we do and how we do it. We value our reputation among clients, and strive to sustain it. But sometimes, truth is stranger than fiction. If you have noticed plagiarism in the paper we wrote for you, or if you only suspect it is there, you can request a free revision. Also, if you provide evidence that the content in the paper is non-original, you can ask for a refund.
Please, feel free to order papers from us–any day, 24/7. We are always there to help you with your studies.
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Why would you need help with your Assignment?
Do not struggle with your Assignment when we are here to help. We are aware that every student aims at getting better grades. This prompts most of them to look for help on online platforms like ours. However, different students seek help with their assignments for different reasons. We have listed some of them below.
- To save time
- Desire to achieve excellent grades
- Fear of failure
- When you want to work with professionals
- For high-quality and well-researched assignments
- When the assignment is beyond your capability
- When you do not have time to work on the assignment
Need Our Services?
For the rates we charge, our services are the finest you can get. At essayprince.com, we do way more than just coaching students to become better academic writers. We also encourage and motivate every ambitious student so they can stay the course throughout their program. We have the competence, experience, processes, people, and systems to help you turn your dreams into reality. Head over to the order form right now. Submit your instructions. We GUARANTEE that you’ll get a model paper that oozes brilliance.
